Terms & Conditions

Mr. & Mrs. Italy specializes exclusively in personalized Trips throughout Italy. Every Trip is thoughtfully created from the ground up based on your interests, travel style, priorities, and the experience you hope to have. We do not offer pre-packaged tours or pre-priced itineraries.

These Terms & Conditions are intended to guide our working relationship and provide a clear understanding of our planning and design process, payment policies, responsibilities, and the services we provide, so that you know what to expect throughout the planning of your Trip and your travels in Italy.

These Terms & Conditions, together with the documents we provide to you, including the terms and conditions of our Travel Providers and any laws or materials incorporated herein by reference, constitute a legally binding agreement (the “Agreement”) between DL Services Group Inc. d/b/a Mr. & Mrs. Italy, a Florida corporation (“Mr. & Mrs. Italy,” “we,” “us,” or “our”) and you (“you,” “your,” or “Client”) with respect to the planning, design, booking, and coordination of your Trip.

These Terms & Conditions contain important provisions regarding non-refundable payments, limitations of liability, waiver of class actions, venue selection, and other legal rights and obligations. Please read these Terms & Conditions carefully before engaging our services or making any payments.

Acceptance of Terms

By engaging the services of Mr. & Mrs. Italy or making any payment in connection with your Trip, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. You represent that you have the authority to accept these Terms & Conditions on behalf of yourself and any individuals included in your Trip, and you agree to comply with these Terms & Conditions.

We may revise or update these Terms & Conditions from time to time to reflect changes in our business practices or applicable laws. The most current version will be posted on our website.

I. DEFINITIONS

For purposes of these Terms & Conditions, the following terms shall have the meanings set forth below:

Client means the individual(s) purchasing services from Mr. & Mrs. Italy. Where more than one person is traveling, the Client includes all members of the traveling party.

Primary Contact means the Client designated to communicate with Mr. & Mrs. Italy on behalf of all members of the traveling party. The Primary Contact represents that they have the authority to make decisions, approve arrangements, accept these Terms & Conditions, authorize payments, and communicate instructions on behalf of all travelers.

Guide to the Mr. & Mrs. Italy Experience means the introductory guide provided following the complimentary consultation, which explains our philosophy, planning process, services, fees, Terms & Conditions, and what Clients can expect when working with Mr. & Mrs. Italy.

Trip means the personalized travel arrangements designed, planned, coordinated, and booked by Mr. & Mrs. Italy for the Client, as described in the applicable Trip Plan Framework, Comprehensive Day-to-Day Itinerary, and Trip Confirmation.

Trip Design Fee means the non-refundable professional planning fee paid by the Client to begin the professional design, planning, coordination, and research required to create the Client’s Trip. The Trip Design Fee is credited toward the Trip Investment.

Initial Deposit means the initial payment required to confirm the Client’s Trip. Unless otherwise specified by Mr. & Mrs. Italy in writing, the Initial Deposit is generally equal to forty percent (40%) of the Estimated Total Trip Cost, but may vary where required by a Travel Provider or as otherwise advised by Mr. & Mrs. Italy.

Trip Design Services means the professional design, planning, research, consultation, coordination, and related services provided by Mr. & Mrs. Italy in connection with creating and arranging the Client’s Trip.

Trip Plan Framework means the initial proposed outline of the Client’s Trip, including the recommended destinations, length of stay, estimated routing, key experiences, and the Estimated Total Trip Cost. It is intended to provide the overall structure of the proposed Trip before the Comprehensive Day-to-Day Itinerary is developed.

Trip Plan Framework Review means the consultation during which Mr. & Mrs. Italy presents and discusses the Trip Plan Framework with the Client.

Comprehensive Day-to-Day Itinerary means the detailed itinerary prepared by Mr. & Mrs. Italy following approval of the Trip Plan Framework, incorporating the selected accommodations, transportation, experiences, restaurant reservations, event tickets, and other arrangements for the proposed Trip.

Comprehensive Day-to-Day Itinerary Review means the consultation during which Mr. & Mrs. Italy presents and reviews the Comprehensive Day-to-Day Itinerary with the Client, including any remaining arrangements that cannot yet be confirmed due to Travel Provider availability or booking windows.

Comprehensive Trip Design means the integrated planning, design, coordination, and booking of a complete travel experience by Mr. & Mrs. Italy. A Comprehensive Trip Design includes the thoughtfully curated combination of accommodations, transportation, touring, experiences, and other travel services that together create a seamless journey. Because each component is carefully selected to complement the others, Trip Design Services are provided only as a comprehensive whole and are not offered on a partial or à la carte basis.

Estimated Total Trip Cost means the non-itemized cost presented by Mr. & Mrs. Italy for the proposed Trip, based upon the itinerary, accommodations, transportation, experiences, restaurant reservations, event tickets, and other services included in the Trip Plan Framework and any subsequent approved revisions. The Estimated Total Trip Cost may change if the Client requests modifications to the proposed Trip or if adjustments are required due to availability, Travel Provider requirements, or other circumstances affecting the proposed arrangements.

Trip Investment means the total non-itemized amount payable by the Client for the Trip, reflecting the accommodations, transportation, experiences, restaurant reservations, event tickets, and other services included in the confirmed itinerary, as may be adjusted in accordance with these Terms & Conditions.

Travel Providers means the independent hotels, transportation companies, guides, activity providers, restaurants, event organizers, and other third-party providers that provide services forming part of the Client’s Trip.

II. YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS

By engaging the services of Mr. & Mrs. Italy, you represent and warrant that:

(a) you have read, understand, accept, and agree to be bound by these Terms & Conditions, as they may be amended from time to time;

(b) you are at least eighteen (18) years of age or have otherwise reached the age of legal majority in your jurisdiction;

(c) all information you provide to Mr. & Mrs. Italy, including any information provided on behalf of other travelers, is complete and accurate to the best of your knowledge; and

(d) if you are the Primary Contact for a Trip involving multiple travelers, you represent that you have the authority to act on behalf of all travelers included in the Trip, to accept these Terms & Conditions on their behalf, and to make decisions regarding the planning, confirmation, and payment of the Trip.

Primary Contact Responsibilities

If you are the Primary Contact, you are responsible for communicating these Terms & Conditions, itinerary updates, payment deadlines, and other important information to all travelers included in the Trip. Unless otherwise agreed in writing, the Primary Contact is also responsible for coordinating all payments due to Mr. & Mrs. Italy and ensuring that all travelers understand and comply with these Terms & Conditions.

Mr. & Mrs. Italy shall not be responsible for any misunderstanding, missed communication, missed payment, or other issue arising from the Primary Contact’s failure to communicate information to other travelers.

Failure to Comply

Failure to comply with these Terms & Conditions may result in the suspension or termination of planning services, cancellation of confirmed Trip arrangements, forfeiture of amounts previously paid, and any other remedies available to Mr. & Mrs. Italy under these Terms & Conditions or applicable law.

III. HOW WE WORK TOGETHER

Our Role

Mr. & Mrs. Italy specializes in the design, planning, coordination, and management of personalized Trips throughout Italy. We work with a carefully selected network of independent Travel Providers to arrange accommodations, transportation, guides, experiences, restaurant reservations, event tickets, and other services that together create your Trip.

Although we carefully select and coordinate these services, the Travel Providers are independent businesses that own, operate, and are solely responsible for the services they provide. By engaging the services of Mr. & Mrs. Italy and making payment to us, you acknowledge and understand that certain services arranged on your behalf may also be subject to the applicable terms, conditions, and privacy policies of the respective Travel Providers.

Complimentary Consultation

The Trip design process begins with a complimentary consultation. This conversation allows us to learn about you, the people traveling with you, your travel interests, priorities, preferred travel dates, investment expectations, and the type of Trip you hope to create. The consultation also allows both you and Mr. & Mrs. Italy to determine whether our approach to designing personalized Trips is the right fit for your travel goals.

Guide to the Mr. & Mrs. Italy Experience

Following the complimentary consultation, you will receive the Guide to the Mr. & Mrs. Italy Experience. The Guide introduces our philosophy, planning process, expectations, and important travel information before we begin designing your Trip.

Trip Design Fee

After reviewing the Guide to the Mr. & Mrs. Italy Experience, we begin designing your Trip upon receipt of the Trip Design Fee. From that point forward, we begin the detailed design, planning, coordination, and research that transforms your travel ideas into a thoughtfully curated Trip.

Because these professional services begin immediately upon receipt of the Trip Design Fee, the Trip Design Fee is non-refundable. The Trip Design Fee is credited toward the Estimated Total Trip Cost and reflected in the final Trip Investment upon Trip Confirmation.

Comprehensive Trip Design

Mr. & Mrs. Italy designs and coordinates each journey as a comprehensive travel experience. Our recommendations for accommodations, transportation, touring, and other travel services are thoughtfully selected to work together as a cohesive whole.

By the time the Trip Plan Framework is presented, Mr. & Mrs. Italy has completed the professional work required to design your journey. The Trip Plan Framework reflects the routing, recommended accommodations, pacing, transportation strategy, experience recommendations, preliminary availability research, and overall vision for the journey. It provides Clients with a complete blueprint for their proposed Trip. Following Trip Confirmation, Mr. & Mrs. Italy continues by confirming reservations, preparing the Comprehensive Day-to-Day Itinerary, and coordinating the many details that bring the journey to life. Accordingly, the Trip Design Fee has been fully earned and is non-refundable.

For this reason, our Trip Design Services are not offered on a partial or à la carte basis. We do not remove individual components from a proposed Trip for separate booking by the Client or coordinate only selected portions of a journey. Likewise, we do not provide standalone hotel reservations, transportation arrangements, tours, or other individual travel services independent of a comprehensive Trip.

If a Client chooses not to proceed with the comprehensive Trip as proposed, or elects to make independent arrangements for portions of the Trip, Mr. & Mrs. Italy reserves the right to discontinue Trip Design Services.

Reservation Arrangements
Accommodations included within your Trip are reserved by Mr. & Mrs. Italy through our preferred contractual relationships with our carefully curated collection of Italian-owned and Italian-run hotel partners and other Travel Providers. As a result, reservations included within your Trip are not eligible for hotel loyalty points, rewards, membership benefits, elite status recognition, or similar promotional programs offered directly by hotels or through affiliated collections, brands, marketing organizations, or other third-party programs, even if a participating accommodation independently belongs to such a program.

The fact that a recommended accommodation may also be available through another booking channel, hotel collection, membership organization, or promotional program does not change the reservation arrangements made by Mr. & Mrs. Italy on your behalf, nor does it create eligibility for loyalty benefits, points, complimentary nights, upgrades, or similar program privileges.
Because every Trip is designed as one comprehensive travel experience, accommodations included within your itinerary may not be independently reserved, substituted, or transferred by the Client.

Trip Plan Framework

Following payment of the Trip Design Fee, Mr. & Mrs. Italy will prepare a customized Trip Plan Framework reflecting our recommendations for accommodations, transportation, experiences, pacing, and the overall design of your Trip.

The Trip Plan Framework will be presented and discussed during the Trip Plan Framework Review, during which recommendations may be refined based upon your feedback before preparation of the Comprehensive Day-to-Day Itinerary.

Because accommodations and certain other arrangements are often placed on option while the Trip Plan Framework is under review, Clients are encouraged to approve the proposed Trip Plan Framework and submit the required Initial Deposit within seventy-two (72) hours of its presentation, unless otherwise communicated in writing by Mr. & Mrs. Italy. Such options are subject to the policies and availability of the applicable Travel Providers and may expire or be released without notice, which may result in changes to availability, pricing, or the proposed arrangements.

Comprehensive Day-to-Day Itinerary

Following approval of the Trip Plan Framework, Mr. & Mrs. Italy will prepare the Comprehensive Day-to-Day Itinerary, incorporating the agreed-upon accommodations, transportation, experiences, reservations, and logistical details of your Trip.

The Comprehensive Day-to-Day Itinerary will be reviewed together during the Comprehensive Day-to-Day Itinerary Review, after which any remaining refinements and outstanding arrangements will be finalized as they become available.

Confirming Your Trip

Following your approval of the Trip Plan Framework and receipt of the required Initial Deposit and any other applicable payments, your Trip is considered confirmed.

Following Trip Confirmation, Mr. & Mrs. Italy will continue coordinating and finalizing your travel arrangements, including the preparation of your Comprehensive Day-to-Day Itinerary and the confirmation of accommodations, transportation, experiences, restaurant reservations, event tickets, and other services with the applicable Travel Providers.

Because certain reservations may not yet be available for booking or may remain subject to Travel Provider availability, adjustments or substitutions may occasionally be necessary. Should this occur, Mr. & Mrs. Italy will work with you to secure suitable alternatives that preserve the overall design and quality of your Trip.

The Trip Investment may be adjusted after Trip Confirmation to reflect Client-requested modifications, changes in availability, Travel Provider requirements, or other approved changes to the Trip. Any such adjustments will be communicated before the Remaining Balance becomes due.

Although Mr. & Mrs. Italy does not arrange airfare, we are pleased to assist with scheduling guidance and coordinate your Trip around your independently arranged flights whenever reasonably possible.

Our Comprehensive Pricing Approach

Every recommendation is made with the entire Trip in mind. Each accommodation, experience, transfer, reservation, and service is carefully selected to complement the others, creating a seamless and cohesive travel experience that cannot be evaluated simply by the cost of its individual components.

Accordingly, your Estimated Total Trip Cost, and ultimately your Trip Investment, are presented as a single, non-itemized amount that reflects the professional design, planning, coordination, accommodations, transportation, experiences, and other agreed-upon services comprising your Trip.

The agreements between Mr. & Mrs. Italy and its Travel Providers are confidential. To protect the confidentiality of those relationships, Mr. & Mrs. Italy does not provide itemized pricing or invoices for the individual components of a Trip.

Accuracy of Information

You are solely responsible for the accuracy and completeness of all information you provide to us, including the names, dates of birth, contact information, passport information when requested, and any other information required for all travelers included in your Trip, as well as any travel arrangements you make independently that may affect your Trip.

Mr. & Mrs. Italy shall not be responsible for errors, omissions, delays, additional expenses, or other consequences resulting from inaccurate, incomplete, or untimely information provided by you. Any costs incurred in correcting or modifying arrangements due to such information shall be your sole responsibility. You represent and warrant that you have the authority to provide personal information relating to other travelers included in your Trip

Special Requests & Accessibility

Requests relating to dietary requirements, mobility, accessibility, medical accommodations, celebrations, room preferences, or other special requests should be communicated to Mr. & Mrs. Italy in writing as early as possible during the planning process.

Mr. & Mrs. Italy will make every reasonable effort to communicate such requests to the appropriate Travel Providers. However, all special requests and accommodations remain subject to availability and cannot be guaranteed unless expressly confirmed in writing by Mr. & Mrs. Italy or the applicable Travel Provider.

IV. TRIP INVESTMENT & PAYMENT

Estimated Total Trip Cost

The Estimated Total Trip Cost presented in your Trip Plan Framework and any subsequent revisions is an estimate based upon the proposed itinerary, accommodations, transportation, experiences, restaurant reservations, event tickets, and other services included in your proposed Trip. Because availability, pricing, and other circumstances may change during the planning process, the Estimated Total Trip Cost remains subject to adjustment in accordance with these Terms & Conditions.

Trip Investment

The Trip Investment is the total non-itemized amount payable by the Client for the Trip, reflecting the accommodations, transportation, experiences, restaurant reservations, event tickets, and other agreed-upon services comprising the Trip.

The Trip Investment may be adjusted following Trip Confirmation to reflect Client-requested changes, changes in availability, Travel Provider requirements, or other approved modifications to the Trip. Any such adjustment will be communicated to the Client and reflected in the remaining balance.

The Trip Investment is presented as a single, non-itemized amount and is not subject to allocation among its individual components.

Initial Deposit

To confirm your Trip, a non-refundable Initial Deposit is required. Unless otherwise specified by Mr. & Mrs. Italy in writing, the Initial Deposit is generally equal to forty percent (40%) of the Estimated Total Trip Cost.

The amount of the Initial Deposit may vary based upon the timing of the booking, the payment requirements of applicable Travel Providers, or other circumstances affecting the proposed arrangements. Any variation will be communicated to you before the Initial Deposit becomes due.

The Initial Deposit will be credited toward the Trip Investment.

Payment of the Initial Deposit confirms the Client’s Trip and authorizes Mr. & Mrs. Italy to proceed with the preparation of the Comprehensive Day-to-Day Itinerary and the confirmation of Travel Products with the applicable Travel Providers. Individual reservations and arrangements remain subject to availability until confirmed by the applicable Travel Providers.

Remaining Balance

Unless otherwise stated in writing, the remaining balance of the Trip Investment is due no later than ninety (90) days prior to the first day of your Trip.

For reservations made within ninety (90) days of departure, payment of the full Trip Investment is required at the time of Trip Confirmation.

Failure to make payment by the applicable due date may result in the cancellation of your confirmed arrangements. Any cancellation charges imposed by Travel Providers, together with any applicable cancellation charges under these Terms & Conditions, shall remain your responsibility.

Payment Methods

Mr. & Mrs. Italy accepts payment by wire transfer or PayPal.

Wire transfer is our preferred method of payment and does not incur an additional service fee.

Clients who prefer to pay by credit card may do so through PayPal, which provides access to most major credit cards without providing card information directly to Mr. & Mrs. Italy. We do not accept credit card payments directly and do not retain or store Clients’ credit card information.

Because PayPal charges fees for processing credit card payments, Clients who choose to pay through PayPal will be charged a 4% convenience fee, which will be added to the amount due.

Payment instructions will be provided when each payment becomes due. Payments are deemed received only after they have been successfully processed and cleared.

You are responsible for any bank fees, wire transfer charges, or other fees imposed by your financial institution or payment provider in connection with your payment, including any applicable currency conversion charges.

Pricing

The Trip Investment is based upon rates, taxes, exchange rates, and other costs applicable at the time your Trip is confirmed.

Although every reasonable effort is made to avoid price changes after Trip Confirmation, Mr. & Mrs. Italy reserves the right to adjust the Trip Investment before departure if required by changes beyond our reasonable control, including but not limited to governmental taxes or fees, fuel surcharges, transportation costs, currency fluctuations, or mandatory charges imposed by Travel Providers. If such an adjustment becomes necessary, we will notify you as soon as reasonably practicable.

City Taxes and Government-Imposed Charges

Unless specifically stated otherwise in writing, local city taxes, tourist taxes, resort taxes, and other government-imposed charges payable directly at accommodations or other locations are not included in the Trip Investment and remain your responsibility.

No Itemized Pricing

Because every Trip is individually designed as a cohesive travel experience, Mr. & Mrs. Italy does not provide itemized pricing for accommodations, transportation, experiences, restaurant reservations, event tickets, or other individual components of the Trip.

The Trip Investment reflects the overall value of the professionally designed and coordinated Trip as a whole rather than the cost of its individual elements.

V. CHANGES AND CANCELLATIONS BY TRAVEL PROVIDERS

(a) Changes by Travel Providers

At Mr. & Mrs. Italy, every Trip is thoughtfully designed, carefully coordinated, and managed long before you arrive in Italy. Changes or cancellations by our Travel Providers are uncommon. However, because our Travel Providers operate independently, unforeseen circumstances may occasionally require changes to confirmed arrangements.

Should this occur, Mr. & Mrs. Italy will work on your behalf with the applicable Travel Providers to help resolve the matter. We will communicate directly with the applicable Travel Providers, keep you informed, and use commercially reasonable efforts to coordinate suitable alternative arrangements whenever possible.

While Mr. & Mrs. Italy cannot control the decisions or policies of independent Travel Providers, we will remain your primary point of contact throughout the process.

(b) Refunds, Credits & Additional Costs

If a Travel Provider authorizes a refund, credit, or replacement service, Mr. & Mrs. Italy will make commercially reasonable efforts to facilitate that process on your behalf.

Refunds, credits, or compensation are governed solely by the terms, conditions, and policies of the applicable Travel Provider, and Mr. & Mrs. Italy cannot guarantee that such compensation will be available.

If you approve alternative arrangements that result in additional costs, those additional costs will become your responsibility unless otherwise agreed by the applicable Travel Provider.

Italy observes numerous national, regional, and religious holidays, during which museums, churches, historic sites, restaurants, shops, wineries, markets, and other attractions may operate on reduced schedules or close entirely.

Seasonal closures, local festivals, special events, weather conditions, conservation efforts, restoration projects, transportation disruptions, or other local circumstances may also require changes to the timing, sequence, or availability of certain experiences.

When possible, Mr. & Mrs. Italy will work with the applicable Travel Providers to arrange suitable alternatives designed to preserve the overall quality and enjoyment of your Trip. Such adjustments do not constitute a material change to your Trip and do not entitle you to compensation or a refund.

VI. CANCELLATION AND CHANGES BY YOU

(a) Cancellation

If you need to cancel your Trip, notice must be provided in writing to Mr. & Mrs. Italy rather than directly to our Travel Providers.

Cancellation does not create a right to the return of amounts previously paid to Mr. & Mrs. Italy. Depending on when cancellation occurs and the amounts then due or committed to Travel Providers, additional amounts may remain payable under your confirmed booking.

Our standard cancellation charges are:

91 days or more before the first scheduled date of the final itinerary: the Trip Design Fee and 40% Booking Deposit are retained.

90 days or fewer before the first scheduled date of the final itinerary, including no-shows: 100% of the Trip Price is due.

The applicable cancellation date is the date on which Mr. & Mrs. Italy receives your written notice, based on the local time in Italy.

Travel Products that are partially used, missed, or unused after commencement of a Trip are not eligible for a credit from Mr. & Mrs. Italy.

(b) If You Need to Postpone Your Trip

We understand that sometimes life doesn’t go as planned. If unexpected circumstances arise after your Trip has been confirmed, please notify Mr. & Mrs. Italy in writing as soon as possible.

Our priority will always be to advocate on your behalf and work with our Travel Providers to preserve as much of your Trip Investment as possible. We will work closely with our Travel Providers to preserve as much of your confirmed Trip Investment as the applicable Travel Providers’ individual policies allow.

To the extent we are able to preserve any portion of your Trip Investment on your behalf, we will work with you to redesign and reschedule your Trip to commence within one (1) year from the date we receive your written request.

If you decide to postpone your Trip, we will work closely with our Travel Providers to seek to preserve your Trip Investment whenever possible and redesign your journey for your revised travel dates, subject to their individual policies, availability, and any applicable differences in cost.

The revised itinerary may include different accommodations, transportation, experiences, or other Travel Products based on availability, revised travel dates, and the recommendations of Mr. & Mrs. Italy. Any portion of your Trip Investment successfully preserved through our efforts will be applied toward the revised Trip Investment. Original pricing, accommodations, room categories, transportation, experiences, and other Travel Products cannot be guaranteed for revised travel dates. Any increase in pricing or additional costs resulting from revised travel dates, changes in availability, seasonal pricing, or Travel Provider policies remain the Client’s responsibility.

Any portion of your Trip Investment preserved on your behalf may be applied only toward your rescheduled Trip, has no cash value, and is not refundable by Mr. & Mrs. Italy.

If you have purchased travel insurance, Mr. & Mrs. Italy will, whenever reasonably possible, first work with the applicable Travel Providers to determine whether any portion of your Trip Investment can be preserved for use toward a rescheduled Trip.

Any portion of your Trip Investment that we are successful in preserving may be applied toward your rescheduled Trip in accordance with the postponement and re-planning provisions described in this Section.

Any portion of your Trip Investment that cannot be preserved may represent a financial loss that you may choose to submit to your travel insurance provider for reimbursement, subject entirely to the terms, coverage, exclusions, documentation requirements, and claims determination of your individual insurance policy.

Mr. & Mrs. Italy does not determine whether a loss is covered by travel insurance and cannot guarantee reimbursement of any amount by an insurer. We will, however, provide reasonably available documentation relating to your Trip and the amounts that could not be preserved when requested for purposes of a travel insurance claim.

These provisions apply only if your Trip has not yet commenced. Once your Trip has begun, an unexpected event requiring you to interrupt your travels or return home early is generally a matter for your travel insurance coverage rather than the postponement provisions described in this Section.

Rescheduling a Trip requires significant additional planning, coordination, and reconfirmation of accommodations, transportation, experiences, and other Travel Products. Accordingly, the revised Trip Investment will include a professional re-planning fee of $1,000 USD. This fee reflects the additional professional services required to redesign and coordinate the revised Trip, advocate on your behalf with our Travel Providers, and coordinate revised arrangements based on the availability and policies of the applicable Travel Providers. The re-planning fee is separate from any additional costs or charges imposed by the applicable Travel Providers.

Because cancellation, changes to travel plans, interruption, Travel Provider restrictions, and unexpected events may result in the loss of amounts paid or additional costs, Mr. & Mrs. Italy strongly recommends purchasing comprehensive travel insurance, including Cancel For Any Reason (CFAR) coverage where available and appropriate.

Travel insurance is a separate agreement between you and the insurer, and coverage is determined solely by the terms of the applicable policy.

VII. FORCE MAJEURE

A Force Majeure Event is an event or circumstance beyond the reasonable control of Mr. & Mrs. Italy, you, or our Travel Providers, that could not reasonably have been anticipated, avoided, or prevented. Examples include, but are not limited to, acts of God, natural disasters, floods, fires, earthquakes, severe weather, pandemics, epidemics, government actions or restrictions, border closures, war, terrorism, civil unrest, strikes, transportation disruptions, airport closures, mechanical failures affecting transportation, or other similar events.

If a Force Majeure Event affects your Trip before or during travel, Mr. & Mrs. Italy will use commercially reasonable efforts to work with the applicable Travel Providers to minimize disruption and, whenever reasonably possible, assist in coordinating alternative arrangements or changes to your travel plans.

Because Force Majeure Events are beyond the control of Mr. & Mrs. Italy and our Travel Providers, we cannot guarantee the availability of alternative arrangements, refunds, credits, or other compensation. Any such arrangements remain subject to the applicable Travel Providers’ terms, conditions, and policies.

Neither Mr. & Mrs. Italy nor the Client shall be liable to the other for any failure or delay in performing their respective obligations under this Agreement to the extent caused by a Force Majeure Event.

A Force Majeure Event does not automatically entitle the Client to a refund of the Trip Investment or any amounts that have become non-refundable under these Terms & Conditions or the applicable Travel Providers’ terms and conditions. Any refunds, credits, rescheduling, or

alternative arrangements remain subject to the applicable Travel Providers’ terms, conditions, and policies, as well as the cancellation provisions of these Terms & Conditions.

VIII. DESTINATION RISKS, ENTRY REQUIREMENTS & TRAVEL ADVISORIES

International travel involves varying levels of health, safety, security, political, environmental, and other risks that may change with little or no notice.

Mr. & Mrs. Italy does not provide legal, medical, health, immigration, security, or governmental advice and cannot determine whether travel to any particular destination is appropriate for you.

You are solely responsible for ensuring that you have all required travel documents, including a passport that remains valid for the period required by your destination(s), any required visas, travel authorizations, health documentation, and any other documentation necessary for entry into or transit through your destination(s). You are also solely responsible for complying with all applicable entry requirements, local laws, and governmental regulations before and during your Trip.

Failure to satisfy applicable passport, visa, travel authorization, health, or other entry requirements may result in denied boarding, denied entry, delays, additional expenses, or cancellation of travel arrangements, for which Mr. & Mrs. Italy shall have no responsibility or liability.

We strongly encourage you to review current travel advisories, entry requirements, and other official guidance published by the appropriate governmental authorities before making travel decisions and again immediately prior to departure, as requirements and conditions may change at any time.

If you choose to travel despite government advisories, warnings, or known risks, you do so voluntarily and at your own discretion. Mr. & Mrs. Italy shall not be liable for any delays, losses, damages, injuries, expenses, cancellations, disruptions, or other consequences arising from such conditions or from your decision to travel.

IX. CLIENT RESPONSIBILITIES

(a) Traveling with Children

If a child is traveling with one parent, without either parent, or with someone who is not the child’s legal guardian, additional documentation may be required by airlines, border officials, or governmental authorities.

Because these requirements vary by destination, you are solely responsible for determining and obtaining all required permissions, consent forms, custody documentation, or other required documents before travel.

(b) Review of Your Travel Documents

Upon receipt of your itinerary, travel documents, and confirmations, you are responsible for carefully reviewing all information for accuracy, including but not limited to:

Names exactly as they appear on passports
Dates of birth
Passport information
Contact information
Travel dates
Arrival and departure information
Accommodations
Transportation
Experiences and other confirmed services

You must notify Mr. & Mrs. Italy immediately of any errors or discrepancies. Delays in reporting inaccuracies may result in additional costs or the inability to make corrections, for which Mr. & Mrs. Italy shall not be responsible.

You are responsible for consulting your medical provider regarding recommended vaccinations, medications, and other health precautions appropriate for your destination(s).

You are also solely responsible for ensuring that you satisfy all applicable health entry requirements before departure.

Mr. & Mrs. Italy does not provide medical or health advice.

(d) Travel Provider Terms & Conditions

Many accommodations, transportation providers, experience providers, and other Travel Providers maintain their own terms, conditions, rules, waivers, participation requirements, and cancellation policies.

By confirming your Trip, you acknowledge that your travel arrangements may be subject to those separate terms and conditions. Failure to comply with a Travel Provider’s requirements may result in denied services, cancellation of reservations, removal from an activity, or forfeiture of amounts paid, for which Mr. & Mrs. Italy shall not be responsible.

If you have difficulty locating a Travel Provider’s terms and conditions, we will gladly assist you whenever reasonably possible.

(e) Travel Insurance

Because unforeseen events can occur before or during travel, Mr. & Mrs. Italy strongly recommends purchasing comprehensive travel insurance.

We recommend selecting a policy that includes coverage for Trip cancellation, Trip interruption, travel delays, baggage loss, medical expenses, emergency medical evacuation, and, where available, Cancel For Any Reason (CFAR) coverage.

For certain destinations or travel services, travel insurance may be mandatory.

Mr. & Mrs. Italy does not provide insurance advice and cannot evaluate the suitability or adequacy of any insurance policy. Questions regarding coverage, exclusions, benefits, or claims should be directed to your insurance provider or licensed insurance professional.

(f) Rental Vehicles & International Driving Permits

If your itinerary includes a rental vehicle, you are responsible for satisfying all requirements of the applicable rental provider, including obtaining an International Driving Permit whenever required by the destination or rental provider.

You are also responsible for presenting all documentation required by the rental provider at the time of vehicle pickup, including a valid driver’s license issued by your country of residence, an International Driving Permit where required, acceptable identification, the required method of payment, and any other documentation required by the rental provider. Failure to satisfy the rental provider’s requirements may result in the vehicle being withheld, canceled, or subject to additional charges, for which Mr. & Mrs. Italy shall not be responsible.

(g) Support During Your Trip

Your Comprehensive Day-to-Day Itinerary includes contact information for your accommodations, Travel Providers, and other important resources. If you experience an issue relating to a service included in your itinerary, you should first contact the applicable Travel Provider, as they are typically best positioned to assist you promptly.

If a significant issue cannot be resolved directly with the applicable Travel Provider, you may contact Mr. & Mrs. Italy. We will make commercially reasonable efforts to communicate with the applicable Travel Provider and assist in facilitating a resolution.

While Mr. & Mrs. Italy remains available to support Clients throughout their Trip, we do not provide 24-hour, on-the-ground concierge services and cannot guarantee the actions, availability, or response times of any Travel Provider.

Mr. & Mrs. Italy cannot assist with matters relating to passports, visas, immigration, customs, health, security, or other governmental requirements, all of which remain solely your responsibility.

X. DISCLAIMERS, RELEASE & LIMITATION OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY. THIS SECTION LIMITS THE LIABILITY OF MR. & MRS. ITALY AND AFFECTS YOUR LEGAL RIGHTS.

(a) Nature of Our Services

Mr. & Mrs. Italy provides Trip Design Services, coordinates travel arrangements, and facilitates reservations with independent Travel Providers. The accommodations, transportation, guides, experiences, activities, and other travel services included in your Trip are provided by independent Travel Providers, not by Mr. & Mrs. Italy.

You acknowledge and agree that the disclaimers and limitations of liability contained in this Section and elsewhere in these Terms & Conditions are a material part of the agreement between you and Mr. & Mrs. Italy. Without these limitations, Mr. & Mrs. Italy would not be able to provide its services under the terms and pricing offered.

Our sole obligations are to provide Trip Design Services, facilitate reservations with independent Travel Providers on your behalf, and exercise reasonable care in selecting those Travel Providers, all in accordance with these Terms & Conditions.

(b) Independent Travel Providers

Mr. & Mrs. Italy does not own, operate, manage, supervise, or control any Travel Provider, nor does it control the personnel, equipment or services provided by any Travel Provider.

Each Travel Provider is solely responsible for its own acts, omissions, services, employees, contractors, policies, operating procedures, safety standards, and compliance with applicable laws.

Accordingly, to the fullest extent permitted by applicable law, Mr. & Mrs. Italy disclaims all responsibility and liability for the acts, omissions, negligence, errors, delays, defaults, cancellations, interruptions, injuries, losses, damages, or other conduct of any Travel Provider.

To the fullest extent permitted by applicable law, you, on behalf of yourself, each member of your traveling party, any minors traveling with you, and your respective heirs, personal representatives, successors, and assigns, release, indemnify, and hold harmless Mr. & Mrs. Italy, its owners, officers, directors, employees, contractors, agents, and representatives from and against any claims, demands, damages, losses, liabilities, costs, expenses, or causes of action arising out of or relating to:

Your own acts or omissions, or those of any member of your traveling party, including any breach of these Terms & Conditions or failure to comply with applicable laws;
The acts, omissions, negligence, errors, delays, defaults, cancellations, interruptions, or other conduct of any Travel Provider;
The acts or omissions of any other third party, including any travel services or arrangements that you book independently of Mr. & Mrs. Italy; or
Any Force Majeure Event.

Nothing in these Terms & Conditions is intended to release Mr. & Mrs. Italy from liability that cannot legally be limited or excluded under applicable law.

(d) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IF MR. & MRS. ITALY IS FOUND LIABLE FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS & CONDITIONS OR YOUR TRIP:

MR. & MRS. ITALY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF ENJOYMENT, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES, OR OTHER ECONOMIC LOSS, WHETHER ARISING IN CONTRACT, TORT, STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
MR. & MRS. ITALY SHALL NOT BE LIABLE FOR CLAIMS FOR EMOTIONAL DISTRESS, MENTAL ANGUISH, OR PSYCHOLOGICAL INJURY, EXCEPT TO THE EXTENT SUCH LIABILITY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF MR. & MRS. ITALY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR TRIP SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED U.S. DOLLARS (US $100.00); OR (B) THE TOTAL AMOUNT PAID DIRECTLY TO MR. & MRS. ITALY FOR ITS TRIP DESIGN SERVICES.

(e) Survival

The disclaimers, releases, indemnities, and limitations of liability contained in these Terms & Conditions shall survive the completion, cancellation, or termination of your Trip and shall continue to apply to the fullest extent permitted by applicable law.

XI. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Mr. & Mrs. Italy, its owners, officers, directors, employees, contractors, agents, affiliates, parent companies, subsidiaries, and their respective representatives (collectively, the “Indemnified Parties”) from and against any claims, demands, causes of action, liabilities, damages, losses, judgments, fines, penalties, costs, and expenses, including reasonable attorneys’ and accounting fees, arising out of or relating to:

Your breach of these Terms & Conditions;
Your negligence, gross negligence, willful misconduct, or violation of applicable laws;
The acts or omissions of any member of your traveling party for whom you have made travel arrangements; or
Your use of the Trip Design Services, your Trip, or any services provided by Travel Providers, except to the extent such losses result from the gross negligence or willful misconduct of Mr. & Mrs. Italy.

XII. GOVERNING LAW, JURISDICTION & CLAIMS

These Terms & Conditions, and any dispute arising out of or relating to these Terms & Conditions, this Agreement, the Trip Design Services, or your Trip, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.

Any legal action arising out of or relating to these Terms & Conditions, this Agreement, the Trip Design Services, or your Trip shall be brought exclusively in a state or federal court of competent jurisdiction located in Palm Beach County, Florida, and you irrevocably consent to the exclusive jurisdiction and venue of those courts.

You agree that any claim against Mr. & Mrs. Italy shall be brought solely in your individual capacity and not as a plaintiff or class member in any class action, collective action, consolidated action, or representative proceeding.

As a condition of bringing any claim against Mr. & Mrs. Italy, you agree to provide written notice describing the nature of your claim within thirty (30) days following the completion or cancellation of your Trip, so that Mr. & Mrs. Italy has an opportunity to review the matter and attempt to resolve it before litigation is commenced.

Failure to provide such written notice within the required time period may, to the fullest extent permitted by applicable law, result in the claim being barred.

XIII. PRIVACY

Mr. & Mrs. Italy is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

In connection with providing Trip Design Services and arranging your Trip, we collect, use, and disclose personal information as described in our Privacy Policy.

Our Privacy Policy, as it may be updated from time to time, is incorporated into these Terms & Conditions by reference and describes how we collect, use, store, disclose, and protect your personal information, as well as your rights regarding that information.

By engaging Mr. & Mrs. Italy’s Trip Design Services or otherwise providing us with your personal information, you acknowledge that you have had the opportunity to review our Privacy Policy.

XIV. ENTIRE AGREEMENT; SEVERABILITY; WAIVER

These Terms & Conditions, together with your Trip Confirmation, confirmed itinerary, invoices, applicable Travel Provider terms and conditions, and any other documents expressly incorporated by reference or provided by Mr. & Mrs. Italy as part of your Trip, constitute the entire Agreement between you and Mr. & Mrs. Italy and supersede all prior or contemporaneous discussions, communications, representations, proposals, negotiations, understandings, and agreements, whether oral, written, or electronic.

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed only to the extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by either party in exercising any right, remedy, or enforcing any provision of these Terms & Conditions shall constitute a waiver of that right, remedy, or provision unless expressly set forth in a written instrument signed by the party granting the waiver. No waiver of any breach shall constitute a waiver of any prior, concurrent, or subsequent breach.

By confirming your Trip and submitting your Initial Deposit or any other required payment, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Mr. & Mrs. Italy Travel is a division of DL Services Group, Inc.
Bond Number: 7901349812